Warranty & Returns

We take pride in ensuring that all orders made by Carsation Designs are free of any manufacturing defects.  We inspect every single order before it is packed for shipment. If for some reason, any defects are found, please contact us directly at carsationdesigns@outlook.com and we would be happy to look into the issue and provide resolution free of charge.

If any issues are found and the repair is performed by a different jeweler other than Carsation Designs, the 30-day warranty will be voided. With time, all fine jewelry can be affected by regular wear and daily activities. Please note that the manufacturing warranty does not include coverage for wear and tear, lost product or gemstones or theft.

All of our Jewelry come with a 30-day workmanship warranty that includes loose prongs and any other manufacturing defects. Anything beyond the 30-day mark will be considered wear and tear and will be assessed on a case-by-case basis. 

All of our center stone moissanites come with a Lifetime warranty against scratching and clouding. If you have purchased Jewelry from us and experience this, you can reach out to us at carsationdesigns@outlook.com with your order number, and we will replace your center stone for you. Note that this is subject to inspection. Our team can determine the next best step for you. 

30 Days Exchange Policy. If for some reason you are not satisfied with your purchase, we are happy to exchange the Jewelry or Gemstone within 30 days of the purchase. Please note that returned items must be in their original, not worn condition and must include original packaging. Please note any modified or customized orders cannot be returned due to their personalized nature. Non-refundable purchases include items that have been customized, modified, engraved, or resized. To request a return please contact us directly at carsationdesigns@outlook.com

24-Hour Refund Policy. Things happen in life, so sometimes you do need to cancel your order. We allow customers 24 hours after placing their order to cancel and get a refund. Please note that this will NOT be a full refund, as processing fees apply. If within 24 hours, you choose to cancel your order a 25% order fee will apply towards processing your refund. If it is past the 24 hour mark, you can choose to exchange your ring within our exchange policy. Shipping will be charged on all exchanges. Thank you for your understanding.